Terms and Conditions for Vendors

Terms and Conditions for Vendors
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and WENBA (“we,” “us” or “our”), concerning your association with WENBA’s platform as a vendor. By applying to be a vendor on the platform, you indicate that you have read these terms of use (the “Agreement”), understand them, and consent to be bound by all the terms and conditions. These terms of use set forth your rights and obligations with respect to any version of the service. If you do not agree or do not wish to comply with them, you shall not be chosen as an appropriate vendor on our Platform.

1. Scope of the Policy: The Vendor agrees to operate within the scope of the terms laid down. All products delivered must be in pristine condition—damaged products may result in penalties as recorded in the invoice.
2. Requirement of Products: The Vendor will sell through WENBA’s platform, which will market to buyers. WENBA will notify product needs via inventory systems or purchase orders, and provide invoices accordingly.
3. Logistics:
   • Goods must be dispatched using the fastest transport available.
   • The Vendor is responsible for maintaining product integrity during transit. Damaged goods must be replaced or compensated.
   • If goods are damaged, expired, or unacceptable, the Buyer may refuse payment, and the Vendor must provide new stock.
4. Termination of Services: Services may be terminated if:
   • The Vendor lacks necessary licenses.
   • Repeated delivery of poor-quality goods.
   • Repeated, unjustified delays in fulfilling orders.
5. Rights and Obligations of Vendor:
   • Payments will be made on a fixed schedule.
   • Exceptions may be made in cases of natural disasters.
   • The Vendor is solely responsible for the product’s quality, specifications, and guarantees.
   • Vendors must hold proper certifications and inform customers of product handling and safety.
   • Compliance with laws and regulations is the Vendor’s responsibility.
   • Vendors must not infringe any third-party intellectual property rights.
   • If sourcing from third parties, a no-objection certificate must be provided.
   • Product information must be accurate, authentic, and not misleading.
   • Content must not be unlawful, offensive, or infringing upon IP rights.
   • Buyers may request refunds for eligible products within one week. After that, payments to Vendors may be released.
6. Rights and Obligations of Buyer:
   • Timely delivery of purchases is mandatory.
   • Buyers should receive high-quality, non-expired products under all circumstances.
7. Furnishing Valid Information: Vendors must supply accurate, complete, and honest information. False or misleading data may lead to contract termination and legal consequences.
8. Non-Disclosure: Vendors agree to keep all confidential information private except when disclosure is required by law.

8.2 The vendor has a responsibility to keep all contractual details—such as rates, payment terms, and any other “Confidential Information”—private and secure.
8.3 Any breach of this confidentiality obligation may result in damages, liability, and contract termination.
8.4 These obligations shall survive beyond termination of the Agreement and remain binding on the Vendor.

9. Indemnification: The Vendor agrees to indemnify and hold harmless the Buyer from any claims, liabilities, legal proceedings, damages, or losses that arise from actions including civil or criminal wrongdoing, tax breaches, non-delivery or poor quality delivery, breach of consumer duty, payment/refund issues, or breach of contract obligations. The Vendor agrees to compensate the Buyer for any such losses.
10. Arbitration and Conciliation: Any dispute regarding the Agreement—including its interpretation, enforcement, or termination—will first be addressed amicably between both Parties. If unresolved within 30 days, either Party may issue a 10-day formal notice invoking dispute resolution. The Parties agree to submit to mediation, and the resulting award will be enforceable in a court of law.
11. WENBA’s Responsibilities:
    • 11.1 WENBA is an aggregator platform that supports vendors by offering marketing tools, technical access, and buyer connections to help sell their traditional goods.
    • 11.2 WENBA shall not be held liable for issues arising between vendor and buyer. Vendors agree to indemnify WENBA against any legal implications or claims.
12. Construction: This Agreement is governed and interpreted by the internal laws of India.
13. Changes to Our Policy: Updates or amendments to this Agreement will be posted prominently. Continued use of the platform constitutes acceptance of such changes. Vendors who disagree may opt to terminate their account.
14. Contact Us: [email protected]