This document is an electronic record in terms of the Information Technology Act, 2000 and
rules thereunder, as applicable and the amended provisions pertaining to electronic records in
various statutes, as amended from time to time by the Information Technology Act, 2000.
This document is published in accordance with the provisions of Rule 3(1) of the Information
Technology (Intermediaries guidelines) Rules, 2011 that requires publishing of the rules and
regulations, privacy policy, and Terms of Use for access or usage of www.wenba.in website and
its mobile applications.
Please review these Terms carefully before using the Services because they affect your rights.
By using any of the Services, you accept these Terms and agree to be legally bound by them.
WENBA Pvt Ltd (the “Company”) offers its services in delivering products developed through the
process implemented by SIAWED. All services under the website require an account to be
created. Please refer to the privacy policy and account-related section for further clarification.
General Information:
These Terms and Conditions constitute a legally binding agreement made between you,
whether personally or on behalf of an entity (“you”), and WENBA Pvt Ltd (“we,” “us” or “our”),
concerning your access to and use of the www.wenba.in website as well as any other media
form, media channel, mobile website of WENBA Pvt Ltd or linked, or otherwise connected thereto
(collectively, the “Platform”).
The domain name www.wenba.in (hereinafter referred to as ‘Website’) bearing the registered
address at 601, “DEEPA”, Chitra Avenue, 9, Choolaimedu High Road, Chennai – 600
094 (hereinafter referred to as ‘address ’).
By using this website, you are bound by these Terms of Service and any other binding
document as decided by the Company. You are requested to read them carefully before
accepting the same and moving forward to using the website.
By using the service you are indicating that you have read these terms of use and our privacy
policy (as applicable) (collectively the “Agreement”) and you understand, and you consent to be
bound by, all the terms and conditions of this agreement. These terms of use set forth your
rights and obligation with respect to your use of any version of the service. If you do not agree to
these terms of use and the terms of the agreement, you should not use the WENBA Pvt Ltd products
service (collectively, the “Platform”)
WENBA Pvt Ltd and its subsidiaries shall not be required to notify You, whether as a registered user or
not, of any changes made to the Terms and Conditions (“Terms”). The revised Terms shall be
made available on the Website. Your use of the Website and the Services is subject to the most
current version of the Terms made available on the Website, at the time of such use. You are
requested to regularly visit the Website to view the most current Terms. It shall be Your
responsibility to check the Terms periodically for changes. The company may require You to
provide Your consent to the updated Terms in a specified manner prior to any further use of the
Website and the Services, provided on the Website. If no such separate consent is sought, Your
continued use of the Website, following changes to the Terms, will constitute your express
acceptance of those changes.
Account Creation and Verification:
1.1
To use the features of the Website, an account is to be set up with www.wenba.in (“Account”)
and provide certain information about yourself as prompted by the Customer Information form,
including, your name, gender, email address, account password, mobile phone number and
billing/shipping address. All of your registration information is protected by our Privacy Policy.
(link privacy policy)
1.2
An OTP shall be sent to your email or mobile phone no. to verify your account.
1.3
The company shall enable you to make the requisition of Products and Services available to
You through the website, only if you have provided the Company with certain required User
information, including without limitation, name; user ID; email address; address; gender; age;
phone number; password; valid finance account information; and other details and created an
account (“Account”) through Company ID and password or other log-in ID and password, which
can include facebook, Gmail or any other valid email ID (collectively, the “Account Information”)
. The transaction and delivery of the Products by the registered merchants/vendors may also be
subject to procedures for use of the Website, Terms, uploaded guidelines, rules, additional
terms of service, or other disclaimer & notices, if any (“Additional Terms”). If there is any conflict
between the Terms and the Additional Terms, the Additional Terms shall take precedence in
relation to that service.
1.4
You declare and assent to the best of your knowledge that the information submitted by you is
valid and true. If information is found invalid or false,WENBA shall have the right to cancel or
terminate your respective account and adjoining services effective immediately.
1.5
Your WENBA Account username and password are personal to you and are non-transferrable.
You may not transfer your account and you will be responsible for the activities associated with
your WENBA Account.
1.6
www. wenba.in will not be liable for any loss or damages as a result of your failure to maintain
the confidentiality of your account credentials. If you suspect any unauthorised use or
unauthorized purchases from your WENBA account, you shall immediately notify our executives
at _ (email id for complaints and grievances) as soon as possible.
1.7
It is your responsibility to keep your email address up-to-date on your account setup at
www.wenba.in so that we can communicate with you electronically.
By creating this account you agree to receive transactional and/or promotional communications
from us via email, telephone, SMS and chat. If you, at any time, wish to discontinue receiving
communications from us, you agree to notify us by email.
1.8
The WENBA Website uses temporary cookies to store certain data (that is not sensitive
personal data or information) that is used by the company for the technical administration of the
website, research and development, and user administration. In the course of serving
advertisements or optimizing services to you, the company may allow authorized third parties to
place or recognize a unique cookie on the Your browser. The company does not store
personally identifiable information in the cookies.
Products and Services:
1.9
The Website is a platform that endeavours to provide products created directly by native skill
artisans, mainly women entrepreneurs. WENBA Pvt Ltd offers a digital presence of all the products and
services offered by entrepreneurs and rural artisans. This e-commerce portal will have a
provision for all the vendors to upload their products – photos/price catalogues/ discounts/ and
even customer reviews and as well.
1.10
WENBA Pvt Ltd agrees that it shall update the vendors through their registered mail ID and Phone
number with their orders and consignment tracking across the country and even abroad.
1.11
The company further reserves the right to change or modify these Terms of Use or any policy or
guidelines of the Website including the Privacy Policy, at any time and in its sole discretion. Any
changes or modifications made will be effective immediately upon posting the revisions on the
Website and You waive any right You may have to receive specific notice of such changes or
modifications. Your continued use of the Website will confirm Your acceptance of such changes
or modifications.
1.12
The content available on the Website, including without limitation, text, copy, audio, video
graphics etc is for general information purposes only and does not constitute either an
advertisement or promotion. Further, the Company shall not be responsible for ensuring that the
content made available is not misleading and describe the actual condition of the Goods and
Services. Also, You acknowledge and understand that the Company provides no warranty or
representation with respect to the authenticity of the information provided on the Website and
You must do Your own check.
1.13
The Company shall not be, in any event, held responsible or liable for any damages
arising out of such content by third parties.
- Eligibility to hold an account:
2.1
Use of the Website is permissible only to persons who can form a legal relationship of contracts
under the Indian Contract Act, of 1872. Persons who are “incompetent to contract” within the
meaning of the Indian Contract Act, 1872 including without limitation, minors, un-discharged
insolvents etc. are not eligible to use the Website.
2.2
The Products shall also not be available to any Users suspended or removed from the
company’s system for any reason whatsoever. If You do not conform to the above qualification,
You will not be permitted to put a requisition for the Products through the Website. By accessing
and using this Website, You represent that You are of legal age to form a binding contract and
are not a person barred from receiving services under the laws as applicable in India.
2.3
Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail of
the services provided by the Website, through Your legal guardian in accordance with the
applicable laws.
2.4
The Company reserves the right to terminate your membership and/or refuse to provide you
with access to the Website if it is brought to the Company’s notice or if it is discovered that you
are under the age of 18 years.
2.5
The Company reserves the right to refuse access to use the services offered at the Website to
new Users or terminate access granted to existing Users at any time without any reason for
doing so. You shall have no right to object to the same.
2.6
You shall not have more than one active Account on the Website. Additionally, You are
prohibited from selling, trading, or otherwise transferring Your Account to another party.
- Pricing and Payment:
3.1
This website is free to use and it promotes products created by traditional artisans. You hereby
understand that this policy may be amended at any time at the discretion of the Company.
3.2
For the purpose of this section, Buyer would include any user choosing to use the services
offered on our platform. A seller shall mean authorized vendors associate with our aggregator
platform.
3.3
While availing any of the payment methods available on the platform, We will not be responsible
or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly
to you due to:
i. Lack of authorization for any transaction(s), or
ii. Exceeding the preset limit mutually agreed by you and between ‘Bank(s)’, or
iii. Any payment issues arising out of the transaction, or
iv. Decline of transaction for any other reason(s).
3.4
All payments made against the services on the website by you shall be compulsorily in __
(Currency). The Platform shall not facilitate transactions with respect to any other form of
currency with respect to the purchases made on the Platform.
3.5
We make every effort to make sure that the pricing and availability of Products on our Website
are accurate and up to date. However, rarely, there may be an error in the pricing of a product
or an error related to product availability. In such cases, we are not responsible for any
typographical errors and we reserve the right to cancel the sale.
3.6
We reserve the right to correct any inaccuracies or omissions related to the pricing and product
availability/descriptions, even after you have submitted your order, and to change or update any
other information at any time without prior notice.
3.7
You can make the payment via any one of the following methods of payment: Credit/Debit Card,
Net Banking, Cash on Delivery, UPI payments or through any other payments provided by the
third-party payment gateway.
3.8
Credit/Debit Card and Net Banking Payments are processed via our online payment service
partners.
- Utilization of the website:
_____ (Explain how to utilize the website)
- Intellectual Property:
5.1
The Website, the processes, and their selection and arrangement, including but not limited to all
text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and
computer code (collectively, the “Content”) on the Website is owned and controlled by Company
and the design, structure, selection, coordination, expression, look and feel and arrangement of
such Content is protected by copyright, patent and trademark laws, and various other
intellectual property rights.
5.2
The trademarks, logos and service marks displayed on the Website (“Marks”) are the property
of the organization or their third parties or respective third parties. You are not permitted to use
the Marks without the prior consent of the Company, the relevant third parties that may own the
Marks.
5.3
Unless otherwise indicated or anything contained to the contrary or any proprietary material
owned by a third party and so expressly mentioned, Company owns all intellectual property
rights to and into the trademark “www.wenba.in ”, and the Website, including, without limitation,
any and all rights, title and interest in and to copyright, related rights, patents, utility models,
designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta
tags, databases, text, content, graphics, icons, and hyperlinks.
5.4
Except as expressly provided herein, You acknowledge and agree that You shall not copy,
republish, post, display, translate, transmit, reproduce or distribute any Content through any
medium without obtaining the necessary authorization from the Company or third-party owner of
such Content.
- Third-Party Info:
6.1
The content on the platform which includes all text, graphics, user interfaces, visual interfaces,
photographs, trademarks, logos, sounds, music, design documents, and artwork is Our content
(hereinafter referred to as ‘Content’). The Website may contain links to/ content of third-party
websites that are not associated with us. We have no control over any third-party user-
generated content as we are merely an intermediary for the purposes of that content. In the
event, that any of the Third Party Content infringes any Intellectual Property of any person, the
Third Party shall be solely responsible for any loss caused and we shall not be liable. You may
send an email at _ (support email address) to report any such content.
6.2
Other than that when expressly allowed, any use of our Content and it being reproduced,
republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or
distributed in any way (including “mirroring”) to any other computer, server, website or other
medium for publication or distribution or for any commercial enterprise, without our express prior
written consent is not allowed.
- User Obligations:
7.1
Subject to several compliances with these Terms, Company grants You a personal, non-
exclusive, non-transferable, limited privilege to access and use this Website and the Services
provided herein.
7.2
You agree to use the Services, Website and the materials provided therein only for purposes
that are permitted by: (a) the Terms; and (b) any applicable law, regulation or generally
accepted practices or guidelines in the relevant jurisdictions.
7.3
You are bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute,
disseminate, post, publish or create derivative works from, transfer, or sell any information or
software obtained from the Platform. With our prior permission, limited use may be allowed. For
the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the
content for commercial or non-commercial purposes and unwarranted modification of data and
information within the content of the Platform is not permitted. You shall not, nor allow third
parties on your behalf to (i) make and distribute copies of the Platform (ii) attempt to copy,
reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or
translate the Platform; or (iii) create derivative works of the Platform of any kind whatsoever.
7.4
You agree not to access (or attempt to access) and/or the materials or Services by any means
other than through the interface that is provided by the Platform. The use of deep-link, robot,
spider or other automatic device, program, algorithm or methodology, or any similar or
equivalent manual process, to access, acquire, copy or monitor any portion of the App or
Content, or in any way reproduce or circumvent the navigational structure or presentation of the
Platform, materials or any Content, to obtain or attempt to obtain any materials, documents or
information through any means not specifically made available through the Platform. You
acknowledge and agree that by accessing or using the Website or Services, you may be
exposed to content from other users that you may consider offensive, indecent or otherwise
objectionable. We disclaim all liabilities arising in relation to such offensive content on the
Platform. Further, you may report such offensive content by sending us an e-mail to our official
e-mail address.
7.5
We can (and You hereby expressly authorize Us to) disclose any information about you to law
enforcement or other government officials, as we, in our sole discretion, believe necessary or
appropriate in connection with the investigation and/or resolution of possible crimes, especially
those that may involve personal injury. You understand that we have the right at all times to
disclose any information (including the identity of the persons providing information or materials
on the Website) as necessary to satisfy any law, regulation or valid governmental request. This
may include, without limitation, disclosure of the information in connection with an investigation
of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order.
7.6
We shall have the right to remove or edit any content that in its sole discretion violates, or is
alleged to violate, any applicable law or either the spirit or letter of these Terms of Service.
Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF
THE MATERIALS YOU POST ON THE WEBSITE/APP. In no event shall we assume or have
any responsibility or liability for any Content posted or for any claims, damages, or losses
resulting from the use of Content and/or appearance of Content on the website. You hereby
represent and warrant that you have all necessary rights in and to all Content which you provide
and all information it contains and that such Content shall not infringe any proprietary or other
rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.
- Return, Refund, Cancellation, and Shipping Charges:
We offer the return and refund on the products and services ordered by You on the Website
which are subject to further terms and conditions as detailed in the refund policy (“ Refund
Policy”). The Refund Policy forms an integral part of these Terms of Use and the Users are
requested to carefully read the same. - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:
9.1
All information, Products, and services included on or otherwise made available to you through
this Platform are provided by www.wenba.in on an “as is” and “as available” basis, either
expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the
applicable law. You expressly agree that your use of this Platform is at your sole risk.
9.2
www.wenba.in assumes no responsibility for any damages or viruses that may infect your
computer equipment or other property on account of your access to, use of, or browsing in this
site.
9.3
www.wenba.in has exerted reasonable efforts to ensure that all information published on the
Platform is accurate at the time of posting; however, there may be errors in such information for
which we shall have no liability. We reserve the right to remove or alter any of the information
contained on the Platform at our sole discretion.
9.4
www.wenba.in cannot guarantee the adequacy, currency, or completeness of the Platform
content.www.wenba.in does not warrant or endorse the effectiveness, quality or safety of the
Products available on its Platform.
9.5
Please note that while WENBA Pvt Ltd has made every effort to accurately display the colours of
products on its Platform, the actual colour you see will depend on your monitor. We cannot
guarantee that your monitor’s display of any colour will be the same as the colour of the
Products delivered to you.
9.6
We may let you view our information and communicate with us through the Social Media
services such as Facebook and Twitter. WENBA Pvt Ltd explicitly disclaims any responsibility for the
terms of use and privacy policies that govern these third-party websites, which are in no way
associated with us.
9.7
www.wenba.in accepts no responsibility for any loss or damage suffered due to your reliance on
the product reviews posted by the WENBA users.
9.8
www.wenba.in intimates to users that the platform is an aggregator platform that provides a
marketplace for traditional arts and crafts created by women, and a place for sales which may
include different products as well. In no way whatsoever will the platform be responsible for any
loss, damages or grievances occurring from such purchase.
9.9
www.wenba.in reserves the right to modify or withdraw any part of the Platform or any of its
content at any time without notice.
- Platform Availability:
We take all reasonable care to ensure the availability of the www.wenba.in platform, 24 hours
every day, 365 days per year. However, the platform may become temporarily unavailable due
to maintenance, server or other technical issues, or for reasons beyond our control.
www. wenba.in does not warrant uninterrupted access to this Platform or any linked website.
However, we may, but shall not be obliged to, issue a notice when we know of scheduled
maintenance of our Platform. - Indemnification and Limitation of liability:
11.1
You agree to indemnify, defend and hold harmless the Company including but not limited to its
affiliates, vendors, representatives, directors, agents, and employees from and against any and
all losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and
disbursements in connection therewith and interest chargeable thereon) asserted against or
incurred by Company that arises out of, result from, or may be payable by virtue of, any breach
or non-performance of any representation, warranty, covenant or agreement made or obligation
to be performed by You pursuant to these Terms. Further, You agree to hold Company
harmless against any claims made by any third party due to, or arising out of, or in connection
with, Your use of the Website, any claim that Your material caused damage to a third party,
Your violation of the Terms, or Your violation of any rights of another, including any intellectual
property rights.
11.2
In no event shall the Company, its officers, directors, employees, partners, or suppliers be
liable to You, the vendor, or any third party for any special, incidental, indirect, consequential, or
punitive damages whatsoever, including those resulting from loss of use, data or profits,
whether or not foreseeable or whether or not Company has been advised of the possibility of
such damages, or based on any theory of liability, including breach of contract or warranty,
negligence or other tortious action, or any other claim arising out of or in connection with Your
use of or access to the Website, services or materials.
11.3
The company is not responsible for any non-performance or breach of any contract entered into
between Buyers and Sellers. The company cannot and does not guarantee that the concerned
Buyers and/or Sellers will perform any transactions that are entered into on the Website.
Company shall not and is not required to mediate or resolve any dispute or disagreement
between Buyers and Sellers. The company does not, at any point of time during any transaction
between Buyer and Seller on the Website come into or take possession of any of the products
or services offered by Seller nor does it at any point gain title to or have any rights or claims
over the products or services offered by Seller to Buyer.
11.4
At no time shall Company hold any right, title, or interest over the products nor shall Company
have any obligations or liabilities in respect of such contract entered into between Buyers and
Sellers. The company is not responsible for any unsatisfactory or delayed performance of
services or damages or delays as a result of products that are out of stock, unavailable, or back-
ordered. The limitations and exclusions in this section apply to the maximum extent permitted by
applicable law.
- Violation of Terms:
12.1
You agree that Company may, in its sole discretion and without prior notice, terminate Your
access to the Website and block Your future access to the Website, if Company determines that
You have violated these Terms or Additional Terms. You also agree that any violation by You of
these Terms will constitute an unlawful and unfair business practice, and will cause irreparable
harm to Company, for which monetary damages would be inadequate, and You consent to
Company obtaining any injunctive or equitable relief that Company deems necessary or
appropriate in such circumstances. These remedies are in addition to any other remedies
Company may have at law or in equity.
12.2
You agree that Company may, in its sole discretion, and without prior notice, terminate Your
access to the Website, for cause, which includes (but is not limited to:
(a) requests by law enforcement or other government agencies;
(b) a request by You (self-initiated account deletions);
(c) discontinuance or material modification of the Website or any service offered on or through
the Website; or unexpected technical issues or problems.
12.3
If Company does take any legal action against You as a result of Your violation of these Terms,
Company will be entitled to recover from You, and You agree to pay, all reasonable attorneys’
fees and costs of such action, in addition to any other relief granted to Company.
- DISCLAIMERS:
13.1
The content on the Platform is general in nature and summarized, and is provided for
informational purposes only. The content of the platform, including without limitation, text, copy,
audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes
only and does not constitute any kind of professional advice, recommendations or expertise in
artistic extent of any kind.
13.2
We do not assure any liability for the contents of any material provided on the website. Reliance
on any information provided by us, other visitors to the Platform is solely at your own risk. We
assume no liability or responsibility for damage or injury to persons or property arising from any
use of any product, information, idea, or instruction contained in the materials provided to you.
We reserve the right to change or discontinue, at any time, any aspect or feature of this Site
without notice.
13.3
You do hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-
licensable right to exercise the copyright, publicity, and database rights you have in Your
information, in any media now known or not currently known, with respect to your information to
enable us to use the information for the purpose of providing the Services.
13.4
You release and indemnify us and/or any of its officers and representatives from any cost,
damage, liability or other consequence of any of the actions of the Users of the Platform and
specifically waive any claims that You may have in this behalf under any applicable law. Please
note that there could be risks in dealing with underage persons or people acting under false
pretence. - Termination of account:
14.1
The Terms will continue to apply until terminated by either You or the Company as set forth
below. If You want to terminate Your agreement with the Company, You may do so by
(a) not accessing the Website; or
(b) closing Your accounts for all of the services that You use, where the Company has made
this option available to You.
14.2
Company may, at any time, with or without notice, terminate the Terms (or portion thereof, such
as any individual Additional Terms) with You if:
14.2.1
You breach any of the provisions of the Terms, the Privacy Policy or any other terms,
conditions, or policies that may be applicable to You from time to time (or have acted in a
manner that clearly shows that You do not intend to, or are unable to, comply with the same);
14.2.2
Company is required to do so by law (for example, where the provision of the services
hereunder, to You is, or becomes, unlawful);
14.2.3
The provision of the services to You, by Company is, in Company’s opinion, no longer
commercially viable;
14.2.4
Company has elected to discontinue, with or without reason, access to the Website, the
services (or any part thereof); or
14.2.5
The Company may also terminate or suspend all or a portion of Your account or access to the
services with or without reason. Except as may be set forth in any Additional Terms applicable
to a particular service, termination of Your Account may include:
(a) removal of access to all offerings within the Website or with respect to the services;
(b) deletion of Your materials and Account Information, including Your personal information, log-
in ID and password, and all related information, files and materials associated with or inside
Your Account (or any part thereof); and
(c) barring further use of the Services.
14.3
You agree that all terminations shall be made in Company’s sole discretion and that Company
shall not be liable to You or any third party for any termination of Your Account (and
accompanying deletion of Your Account Information), or Your access to the Website and the
services offered thereunder.
14.4
Notwithstanding the foregoing, these Terms will survive indefinitely unless and until Company
chooses to terminate them. If You or Company terminates Your use of the Website, Company
may delete any content or any other materials relating to Your use of the Website and Company
will have no liability to You or any third party for doing so.
- Governing Law:
15.1
These Terms and all transactions entered into on or through the Website and the relationship
between You and Company shall be governed in accordance with the laws of India without
reference to conflict of laws principles.
15.2
You agree that all claims, differences and disputes arising under or in connection with or relation
hereto, the Website, the Terms or any transactions entered into on or through the Website or
the relationship between You and Company shall be subject to the exclusive jurisdiction of the
courts at __ (location of court) and You hereby accede to and accept the jurisdiction of
such courts. - Report Abuse:
In the event, You come across any abuse or violation of these Terms or if You become aware of
any objectionable content on the Website, please report to Company’s customer support team.
- Privacy Policy:
17.1
The Company views the protection of Your privacy and information as a very important
principle. We store and process Your Account Information on computers that may be protected
by physical as well as reasonable technological security measures and procedures in
accordance with Information Technology Act 2000 thereunder. The company’s current Privacy
Policy is available at (Insert link for privacy policy page). If You object to Your Information being
transferred or used in this way, please do not use the platform. Company will
share/sell/transfer/license some or all of your personal information with another business entity,
should we (or our assets) plan to merge with or are acquired by that business entity, or re-
organization, amalgamation, restructuring of business or for any other reason whatsoever.
Should such a transaction or situation occur, the other business entity or the new combined
entity will be required to follow the privacy policy with respect to Your personal information.
Once You provide Your information to us, You provide such information to Company and
affiliates of Company and such Company and its affiliate may use such information to provide
You various services with respect to Your transaction, whether such transaction are conducted
on www.www. wenba.in or with third-party merchant’s or third-party merchant’s website.
17.2
The User hereby consents, expresses and agrees that he/she has read and fully understands
the Privacy Policy of the Company in respect of the Website. You further consent that the terms
and contents of such Privacy Policy are acceptable to You. (insert privacy policy link here)
- Contact: