These Terms & Conditions (“Terms”) govern your use of the
Wenba website and any purchases made through our platform.
By accessing or using the website, you agree to comply with these Terms.

1. Use of the Website

Wenba provides an online marketplace for customers to discover products and place orders.

• You must be 18 years or older to create an account or make purchases.
• All information provided during registration or checkout must be accurate and up to date.
• You agree not to misuse the website, interfere with its services, or attempt unauthorized access.

Why this matters: This ensures safe, lawful use of the platform and protects both customers and vendors from fraudulent activities.

2. Product Information & Availability

All product details including:

• Descriptions
• Pricing
• Images
• Stock availability

are provided directly by the respective vendors.
Wenba does not manufacture, store, or hold inventory.
If a vendor updates price or stock after your order is placed, the order may be cancelled and refunded.

3. Payments

Wenba uses Razorpay as a secure payment gateway.

• You must provide correct billing details.
• Orders are confirmed only after full payment is received.
• In case of payment failure, the order will not be processed.

Security Note: Wenba does not store or access your card or banking details.

4. Shipping & Delivery

Delivery timelines are mentioned in our Shipping Policy.

• Delays may occur due to courier constraints or vendor readiness.
• Wenba is not liable for delays caused by third-party courier partners.
• Delivery may require OTP or signature as per courier guidelines.

5. Order Cancellations & Refunds

Cancellation and refund conditions are governed by our
Refund, Return & Cancellation Policy.

• Each vendor may have specific rules depending on the product type.
• Refunds (if approved) will be processed within the timeline mentioned in our Refund Policy.

6. User Obligations

As a user, you agree to:

• Provide accurate contact and address details.
• Review product information before purchasing.
• Avoid misuse of reviews or customer support.
• Not engage in fraudulent transactions or disputes.

Violation may result in account suspension or legal action.

7. Intellectual Property

All website content including text, images, logos, layouts, and designs belong to Wenba or the respective owners.

You may not copy, reproduce, or distribute any content without written permission.

8. Limitation of Liability

Wenba is not responsible for:

• Courier delays
• Vendor mistakes or misrepresentation
• Products damaged due to customer misuse
• Incorrect delivery due to wrong addresses provided
• Losses caused by unavoidable or unforeseen circumstances

Wenba acts solely as a facilitator between vendors and customers.

9. Changes to Terms

Wenba reserves the right to modify or update these Terms at any time.
Changes take effect once posted on the website.
Continued use of the site after updates indicates your acceptance of the revised Terms.

10. Contact Information

For any questions related to these Terms, please contact:
Email: [email protected]