These Terms and Conditions for Refund constitute a legally binding agreement made between
you, whether personally or on behalf of an entity (“you”), and WENBA (“we,” “us” or “our”),
concerning your access to and use of the www.wenba.in website (hereinafter referred to as
“Website”). You acknowledge that this Agreement is a contract between you and the aggregator
platform wenba, even though it is electronic and is not physically signed by you, it governs your
use of the website and services.
By using the service you are indicating that you have read these terms & conditions and our
refund policy (as applicable) (collectively the “Agreement”) and you understand, and you
consent to be bound by, all the terms and conditions of this agreement. These terms of the
refund policy set forth your rights and obligation with respect to your use of any version of the
Wenba Website.
- Definitions:
This refund policy would like to explain as clearly as possible in Refund Policy, the
definitions of the terms that are referenced in this agreement. They are:
Company: “We”, “us’ ‘ or “our’ ‘, refers to Wenba, which is responsible for your
information under this Refund Policy.
Users: Refers to the users who utilize the services provided by our website, buy
products and also utilize the other unique features provided by the company website and
mentioned in detail in the terms and conditions of the Company.
Device: Any internet-connected device such as a phone, tablet, computer or any other
device that can be used to visit the website of WENBA i.e; www.wenba.in and use the
services.
Service: Refers to the service provided by WENBA as described within the terms and
conditions on this website. - Refund Policy:
2.1
The users visiting the website agree and understand that wenba is an aggregator
platform or marketplace wherein woman vendors or artisans, who create traditional
objects relevant to India may sell their products. They may list their products on the
website and utilize the services the platform has to offer.
2.2
Return is a scheme provided by respective sellers directly under this policy in terms of
which the option of exchange, replacement, and/ or refund is offered by the respective
sellers to you. Not all the products have the same return policy. Return policy is varied
for different products. Do refer to the respective items and applicable return/replacement
policy on the product page and given is the common return policy.
2.3
The user agrees that the refund policy and the duration for refunds will be as follows:
Category / Item Time Limit
- Medicines
- Groceries 1 week return limit
- Others
1 week return limit
2.4
In the event return has been done after the above-mentioned time limits, the user agrees that
they shall not be eligible for receiving refunds.
- Consent:
By using our website, registering an account or purchasing a product you hereby consent to our
Refund Policy and agree to its terms. - Eligibility for Refund:
4.1
The user agrees that the refund will only be initiated by the organization in the event of any of
the following cases: - Delivered a different product.
- Delivered a damaged product.
- If some products are missing.
4.2
Proof for Eligibility:
The user agrees that the claim for loss, damage or different product replacement should be
made within one week with photographic evidence and additionaly agrees that in the event of
failure to furnish this evidence, the organization will not be liable to provide any refunds. - Changes to Our Policy:
Should we update, amend or make any changes to this document so that they accurately reflect
our Service and policies, unless otherwise required by law, those changes will be prominently
posted here. Then, if you continue to use the Service, you will be bound by the updated Refund
Policy. If you do not want to agree to this or any updated Refund Policy, you can delete your
account. - Contact us:
