Customer Help & Faq
At Wenba, our dedicated team is always here to help you discover the best homemade products and support local businesses!
Common purchase queries answered
Frequently Asked Questions (FAQ) for Customer
WENBA is a multi-vendor e-commerce marketplace for buying and selling of organic and eco-friendly products manufactured by native business owners and especially from rural artisans and women communities of our beloved nation. WENBA stands for Women Entrepreneurs in Business Alliance and it is an associate entity of SIAWED ( www.siawed.org ) a women empowering NGO since 2013. WENBA primarily aims at promoting native businesses worldwide via digital medium. WENBA encourages usage of Organic and eco friendly products which not only saves our Mother Earth but also the future generations in adopting a healthy lifestyle and safeguarding our rich heritage from extinction.
To make a purchase in Wenba.in, simply find the product you want to buy, add it to your cart, and proceed to checkout. You’ll need to create an account or log in to an existing account to complete your purchase.
WENBA currently accepts payments through a variety of methods, including debit/credit cards, net banking, and UPI.
You can contact our customer service team by emailing [email protected] or by filling out the contact form on the “Contact Us” page.
Its Depend On Product Catogary
Currently We Available Only In India
We Have Different Vendors So If Item Come From Single Vendor ITs Possible Otherwise Not
If you need to swap an item
Frequently Asked Questions (FAQ) for Vendors
WENBA offers a 10-day return policy for most products. If you’re not satisfied with your purchase, simply contact our customer service team to initiate a return and receive a refund or exchange.
- Free Listing: You can showcase your products on our platform at no cost.
- Promotion Support: WENBA will help promote your products and notify you of orders through your authorized mobile number or email.
- Catalog Management: We handle product cataloging, pricing, and page management for a seamless experience.
- Transparent Pricing: A 20% margin is added to the product cost to cover our services, which is clearly displayed to customers.
- Flexible Shipping: You can choose your shipping options, and buyers will cover the delivery charges.
- Easy Returns: We offer a 7-day return policy for damaged or incorrectly shipped items.
- Swift Payments: Payments are made by the 10th day if no claims are received
No, WENBA offers free product listing on our platform.
WENBA will promote your products and notify you of any orders through your registered mobile number or email.
- Shipping charges are covered by the buyers. You can choose your preferred shipping options.
- Payments will be made by the 10th day after a sale, provided no claims are received.
SIAWED is an organization focused on empowering rural women. A portion of every sale on WENBA goes towards supporting their rural women empowerment activities.
- You can register as a vendor by visiting our portal at www.wenba.in/vendor-register/.
You can reach us via WhatsApp at 63818 14441 or 99406 66603 for any queries or assistance.
