Customer Help & Faq
At Wenba, our dedicated team is always here to help you discover the best homemade products and support local businesses!
Common purchase queries answered
Frequently Asked Questions (FAQ) for Customer
What is WENBA?
Who can become vendors in WENBA?
If you are a manufacturer / distributor of organic and hand made products, agricultural produce, eco friendly products, recycled products, women entrepreneurs, native business owners etc., with a registered business and GST number, you may approach us for registering as vendor.
To become a vendor in Wenba.in, simply go to the “Vendor Registration” page and fill out the application form. Once your application is approved, you can start adding your products to the platform.
How do I make a purchase in WENBA?
To make a purchase in Wenba.in, simply find the product you want to buy, add it to your cart, and proceed to checkout. You’ll need to create an account or log in to an existing account to complete your purchase.
How do I pay for my purchase in WENBA?
WENBA currently accepts payments through a variety of methods, including debit/credit cards, net banking, and UPI.
How do I pay for my purchase in WENBA?
You can contact our customer service team by emailing [email protected] or by filling out the contact form on the “Contact Us” page.
Do you charge sales tax?
Its Depend On Product Category as per GST Rules
Do you ship to my country?
Will my items come in one package?
If you need to swap an item
Frequently Asked Questions (FAQ) for Vendors
What is WENBA’S return policy?
What are the benefits of joining WENBA?
- Free Listing: You can showcase your products on our platform at no cost.
- Promotion Support: WENBA will help promote your products and notify you of orders through your authorized mobile number or email.
- Catalog Management: We handle product cataloging, pricing, and page management for a seamless experience.
- Transparent Pricing: A 20% margin is added to the product cost to cover our services, which is clearly displayed to customers.
- Flexible Shipping: You can choose your shipping options, and buyers will cover the delivery charges.
- Easy Returns: We offer a 7-day return policy for damaged or incorrectly shipped items.
- Swift Payments: Payments are made by the 10th day if no claims are received
Is there any cost to list my products?
How do promotions work?
WENBA will promote your products and notify you of any orders through your registered mobile number or email.
Who handles the shipping costs?
When will I receive payments for my sales?
Payments will be made by the 10th day after a sale, provided no claims are received.
What is SIAWED, and how does WENBA contribute to it?
SIAWED is an organization focused on empowering rural women. A portion of every sale on WENBA goes towards supporting their rural women empowerment activities.